Schools
Help educators and parents better understand the children in their care through books, assessments, and practical workshops.
Same words.
Different wiring.
Different meaning.
You know what you meant.
But is that what they heard?
Understand how you’re wired. Understand how they’re wired. Change the conversation.
Change the world one kind word at a time.
Technology can help us find the words. It can’t understand the person for us.
Digital tools can help draft an email or prepare for a difficult conversation. Understanding the person receiving those words is what helps you connect.
Their wiring shapes how they process, respond, and relate. I Said, You Heard gives you a framework for recognizing those differences.
Explore the method
THE I SAID, YOU HEARD METHOD
Don’t just learn what to say. Learn who you’re saying it to.
A practical temperament-based framework for understanding why people say, hear, and respond to words differently.
Understand yourself
See how your wiring shapes the way you naturally speak, listen, decide, and respond.
Understand them
Recognize what another person's wiring may need from communication.
Understand the gap
Discover why what you said may not be what they heard.
Adjust the communication
Choose a better way to connect without becoming someone you're not.
Change the relationship
Build greater understanding, trust, and healthier communication over time.
A different understanding
of the people in your life.
The framework belongs wherever people need to understand one another.
Individuals & families
Understand yourself, your spouse, and the people you love.
Explore the books
For the grown-ups who shape a child’s world.
For parents, educators, coaches, and every grown-up helping a child grow.
Explore Kids’ Wiring
Teams & organizations
Give your people a shared language for communication, conflict, and connection.
Bring it to your teamChurches & schools
Strengthen communication among leaders, staff, parents, and families.
Explore group learning
Bring better communication
into everyday life.
Start with the books to understand the framework, discover your temperament through the assessment, and find guidance for the conversations that follow.
2025 EDITION
I Said This, You Heard That
How your wiring colors your communication.
FOR THE GROWN-UPS IN THEIR WORLD
A Grown-Up’s Guide to Kids’ Wiring
Understand the little people you love.
A little guidance,
wherever life finds you.
Your I Said, You Heard communication coach brings the framework into everyday conversations, with guidance shaped by your wiring and the people you’re communicating with.
Explore the app
Discover your wiring.
The 40-question assessment helps you recognize your temperament blend and what it means for your communication.
Take the assessment
FOUR SESSIONS WITH KATHLEEN EDELMANThe path to
authentic
communication.
Bring what you’re learning into the conversations that matter most through four guided sessions and practical exercises.
01 Acceptance02 Awareness03 Application04 Authenticity
Explore the course Give your people
a shared language.
A speaking event can spark a new understanding of one another. With books, assessments, and training tailored to your group, you can keep putting that understanding into practice long after the event.
We can help you find the right combination of books, assessments, and training for your group.
Plan a training
Help others
understand
one another.
Certified presenters bring the I Said, You Heard framework to churches, schools, businesses, and communities. Explore training for your group, or learn how to become equipped to teach the framework yourself.
A mission rooted
in kindness.
Kathleen Edelman founded Kind Words Are Cool to help people learn to speak kindly to one another. Her work with the four temperaments has shaped the books, teaching, and practical tools behind I Said, You Heard.
Connect with Kathleen